Important Warning
Deletion is permanent and irreversible. You lose your game progress, coins, diamonds, items, and leaderboard rankings.
1. Delete From the App (Fastest)
- •Open Daydream Hero and tap the gear to open Settings.
- •Tap Delete account & data and confirm. If you made a transfer code, enter its password.
- •The save on your phone and your cloud save on our server are deleted right away, along with your transfer-code account if you had one.
This does not yet remove your leaderboard entries or gameplay events. To remove those too, also send the email in section 2.
2. Delete by Email
Use this if you no longer have the App, or to delete everything including leaderboard entries:
Email: daydreamhero.app@gmail.com
Subject: Account Deletion Request
Include your player ID if you can (Settings → "Support" puts it in the email for you) or your hero name and transfer code. Without one of these we can't tell which guest save is yours, because we never collect your email or name.
We delete everything within 30 days and reply to confirm.
3. What Gets Deleted
- •Game progress: the save on your phone and the cloud save on Talo
- •Your player record: your guest game ID and, if you made one, your transfer code and password
- •Leaderboard entries: your scores and hero name (email request)
- •Gameplay events: DreamPass progress events linked to your player ID (email request)
- •Support emails: on request
4. What We Keep, and Why
- •Purchase records held by Google Play, the App Store, and RevenueCat, as required for refunds and tax law. Deleting your data does not cancel or refund purchases; ask the store for refunds.
- •Ad data held by Google AdMob under Google's own retention policy. You can reset or delete your advertising ID in your device settings.
5. Your Legal Rights
- •GDPR (EEA, UK, Switzerland): right to erasure
- •CCPA / CPRA (California): right to delete personal information
- •Elsewhere: we honor deletion requests from everyone, wherever you live
See our Privacy Policy for everything we collect.
Deleted progress can't be recovered, and items bought with coins or diamonds are lost. Purchases like Ad-Free and the premium DreamPass can be restored with "Restore Purchases" using the same store account.
